This Shipping Policy applies to purchases made through the websites located at ca.mova.tech and any related webpages, whether accessed through a desktop browser, mobile browser, mobile application, or otherwise (collectively, the “Sites”).

Nothing in this Shipping Policy limits or excludes any rights or remedies you may have under applicable consumer protection laws.

Fast. Reliable. Designed Around You.

At MOVA, we are committed to delivering your products quickly, safely, and transparently. From order placement to final delivery, every step is optimized to support a smooth and reliable shipping experience.

1. Shipping Coverage

We currently ship to:

• Canada

We currently do not ship to P.O. Boxes. Additional fees may apply for remote areas or special delivery requests.

2. Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed the next business day.

Processing times are estimates only and may be extended during promotional events, holidays, severe weather, inventory verification, payment review, or other unforeseen circumstances.

3. Delivery Time

Estimated delivery time: 3–7 business days (after dispatch)

Delivery times and delivery dates are estimates only and are not guaranteed, unless otherwise required by applicable law. Actual delivery may vary depending on destination, carrier performance, weather conditions, and other external factors beyond our reasonable control.

4. Shipping Fees

• Free standard shipping on eligible orders within Canada
• Expedited shipping options may be available at checkout
• Final shipping costs (if applicable) are displayed before order confirmation

5. Order Tracking

Once your order ships:

• You will receive a shipping confirmation email
• A tracking number and tracking link will be provided
• You can monitor the latest available delivery status

6. Customer-Provided Shipping Information

Customers are responsible for providing a complete, current, and accurate shipping address at the time of purchase. Please carefully review your shipping information before submitting your order.

To the extent permitted by applicable law, we are not responsible for shipping delays, failed deliveries, lost packages, misdeliveries, or returned orders resulting from inaccurate, incomplete, or outdated shipping information provided by the customer.

If an order is returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for any additional shipping or handling charges required to reship the order. Except where required by applicable law, we reserve the right to decline requests for refunds, replacements, or reshipments in such circumstances.

7. Order Modifications & Cancellation

• Orders generally cannot be modified once placed.

To cancel an order:

• Contact our Customer Support team as soon as possible.
• If the order has not yet shipped, the cancellation request may be approved.
• If the order has already shipped, cancellation cannot be guaranteed.

Please allow 3–5 business days for your cancellation request to be processed. Cancellation requests are not guaranteed and are subject to your order status. You will be notified of the final decision once your request has been reviewed.

8. Split Shipments

In some cases, your order may arrive in multiple packages due to:

• Warehouse locations
• Product availability
• Carrier logistics optimization

9. Risk of Loss and Title

To the extent permitted by applicable law, title to and risk of loss for the products pass to you upon delivery of the products to the delivery address specified in your order.

10. Shipping Issues & Support

If you experience any shipping-related issues, please contact our Customer Support Team as soon as reasonably practicable.

Delayed Delivery
Contact our Customer Support Team if your order exceeds the estimated delivery window. We will assist in reviewing the shipment status and available resolution options.

Lost Shipment
A shipment may be considered lost for purposes of our investigation if it has not been delivered within 30 calendar days after dispatch, and no carrier tracking update confirms successful delivery or meaningful transit progress, subject to carrier investigation and confirmation.

If your package is marked as delivered but you have not received it, please report the issue to MOVA within 7 calendar days after the carrier's delivery confirmation to facilitate our investigation.

Damaged Package
Please report any visible shipping damage within 7 calendar days of delivery.

For lost shipment or damaged package claims, please provide the applicable information and supporting evidence available to you, including:

• A clear photo of the outer shipping package with the shipping label clearly visible.
• The carrier name and tracking number.
• Clear photos of the product(s) received inside the package, including any visible damage (if applicable).
• For damaged packages, clear photos showing the damage to both the outer packaging and the product.

Failure to report within this period may affect our ability to investigate shipping-related claims, but will not limit any rights you may have under applicable law.

11. Shipping Protection (Optional)

MOVA may offer optional shipping protection provided and administered through Seel, a third-party service provider, for enhanced peace of mind. Availability may vary depending on the order and applicable eligibility requirements.

Shipping Protection is subject to the latest Seel Worry-Free Purchase Terms and Conditions, including applicable coverage, exclusions, claim requirements, deadlines, cancellation and refund terms.

All claims must be filed directly by you with Seel in accordance with Seel’s applicable terms and instructions. MOVA is not authorized to file claims on your behalf and does not determine claim eligibility or approval.

Shipping Protection does not limit or replace any rights or remedies you may have under this Shipping Policy or applicable consumer protection laws. Any compensation received from Seel may be taken into account to prevent duplicate recovery.

SHIPPING FAQs

Orders & Processing

Q1: When will my order ship?

Orders are typically processed within 1–2 business days after payment confirmation.

Q2: Can I change my order after placing it?

No. Orders generally cannot be modified once submitted. You may request cancellation before shipment. Please note that cancellation requests are not guaranteed and remain subject to your order status.

Q3: Can I change my shipping address?

Address changes may be possible before shipment. Contact Customer Support Team as soon as possible. Please note that address change requests are not guaranteed and remain subject to your order status.

Delivery

Q4: How long does delivery take?

Estimated delivery time is 3–7 business days after dispatch, depending on your location and carrier conditions.

Q5: Do you ship to P.O. Boxes?

No, we currently do not support P.O. Box delivery.

Q6: Why did my order arrive in multiple packages?

Orders may be split due to inventory availability or logistics considerations.

Tracking & Issues

Q7: How do I track my order?

Tracking details are sent via email once your order ships.

Q8: My package is delayed—what should I do?

Please wait until the estimated delivery window has passed, then contact Customer Support Team.

Q9: My package shows delivered, but I didn’t receive it.

• Check with neighbors or building management
• If still missing, report within 7 calendar days to facilitate our investigation.

Damage / Loss

Q10: What if my product arrives damaged?

• Report any visible shipping damage within 7 calendar days of delivery.
• Provide photos
• We will assist in reviewing the issue and available resolution options.

Q11: What qualifies as a lost package?

Shipments may be considered lost for purposes of our investigation if not delivered within 30 calendar days after dispatch, subject to carrier investigation and confirmation.

Shipping Protection

Q12: Do I need Shipping Protection?

It is optional and is provided and administered through Seel, subject to Seel's applicable terms and eligibility requirements.

Q13: How do I file a claim?

All claims must be filed directly by you with Seel in accordance with Seel’s applicable terms and instructions. MOVA is not authorized to file claims on your behalf.

Q14: Is Shipping Protection refundable?

Cancellation and refund eligibility are governed by the latest Seel Worry-Free Purchase Terms and Conditions and the information provided by Seel in connection with your purchase.

Need Help?

Customer Support:

Hotline: +1 (888) 308-6159

Email: support@mova-tech.com

Available daily: 9:00–18:00 (EDT)