Membership Points Terms and Conditions
Last Updated: [2026/07/13]
These Terms & Conditions (“Terms”) govern your participation in the MOVA Membership Points Program (“Program”) operated by Spacewalker Technology USA Inc. (“MOVA,” “we,” “us,” or “our”). By registering for or participating in the Program, you agree to be bound by these Terms. You also acknowledge that your participation in the Program is subject to our Website Terms & Conditions and Privacy Policy , which are incorporated into these Terms by reference. If you do not agree, please do not participate in the Program.
The MOVA Membership Points Program is open only to individual customers who:
• Are legal residents of Canada (including all provinces and territories);
• Are at least 18 years old (or the age of majority in your province/territory of residence);
• Register with a valid personal email address.
The Program is not available to businesses, resellers, wholesalers, automated systems, or any third‑party purchasing for commercial purposes. We reserve the right to verify eligibility and to deny, suspend or terminate participation at our sole reasonable discretion where we reasonably believe a user does not meet eligibility requirements or has violated these Terms.
MOVA may rely on account data, transaction history, and reasonable verification procedures to assess eligibility and enforce these Terms.
Participation is free and requires creating an account on our website via the “JOIN NOW” button.
Only one account per person is permitted. Duplicate accounts may be closed and all accumulated points forfeited.
3. Earning MOVA Membership Points
You can earn MOVA Membership Points (“Points”) through the following activities. Points are credited to your account in accordance with the applicable rules for each qualifying activity.
|
Activity |
Points Awarded |
|
Placing an order on our website |
5 Points per $1 CAD spent |
|
Registering a new account |
2,000 Points (one time) |
|
Leaving a product review on our website (honest review, positive or negative) |
2,000 Points per approved review |
|
Each product can only receive one time points reward. |
|
|
Sharing our Membership Page on Facebook (valid share) |
300 Points |
|
You can share multiple times but only receive the reward for 1st time. |
|
|
Adding or updating your birthday in your account |
500 Points per calendar year (birthday gift) |
|
Exchanging Forum Points (from MOVA Forum) |
100 Forum Points = 1 MOVA Membership Point (one‑way, irreversible exchange; automatically synced) |
Additional earning rules:
• Order Points are calculated on the net purchase price (after discounts, before taxes and shipping).
• Points from reviews, sharing, birthday, and registration are awarded after the action is verified by MOVA. MOVA may reject fraudulent or duplicate submissions.
• Third‑party purchases (e.g., from Amazon, eBay, or retail stores) do not earn Points – only purchases made directly on the official MOVA Canada website qualify.
• Bonus Points (e.g., promotional offers) will be communicated at the time of the promotion and are subject to the same validity period, unless otherwise specified in applicable promotional rules.
Important Notice: Certain activities in this Program (such as product reviews or social media sharing) may be incentivized with Points. If you receive Points for posting content, please clearly disclose this incentive where required by applicable law (for example, by using hashtags such as #Incentivized).
Points can be redeemed in your account’s Rewards section. The following redemption options are available:
|
Redemption Type |
Details |
|
Cash Discount |
100 Points = $1 CAD discount on a future purchase (applied at checkout). |
|
Member‑only Rewards |
Exclusive accessories available only to MOVA North American members (selection may change). |
|
Coupons |
Discount coupons for accessories, vacuum cleaners, and other eligible categories. Coupon values and requirements are shown in the Rewards section. |
|
Products |
Selected accessories, hot products, or best‑value items – availability and point prices vary and are subject to change. |
Redemption restrictions:
• Points cannot be exchanged for cash except where required by applicable law (e.g., certain provinces may have specific rules regarding loyalty points – MOVA will comply with such laws).
• Points cannot be used to pay for taxes or shipping fees.
• Coupons redeemed with Points may not be combined with any other discount codes, promotions, or offers unless explicitly stated otherwise by MOVA.
• Coupons are generally valid for a limited time (see coupon details). They may be restricted to specific categories or products.
• Redemption of Rewards is subject to availability, and Rewards may be modified, substituted, or discontinued by MOVA at any time, subject to applicable law.
Points remain valid as long as you engage in any qualifying Points activity at least once every 12 months (365 days).
If you do not engage in any qualifying Points activity for 12 consecutive months (365 days), your eligible unredeemed Points will expire on a rolling basis. For example, if your last qualifying Points activity was on January 1, 2025, then on January 1, 2026, all unredeemed Points earned prior to January 1, 2025 will expire. Any Points earned on or after January 1, 2025 will remain in your account and will continue to be subject to this rolling expiration rule.
Expired Points will be automatically removed from your account and cannot be reinstated unless required by applicable law.
MOVA reserves the right to modify the validity period of Points in accordance with applicable law and will provide notice where legally required.
The expiration date of your Points, as well as your qualifying Points activity history, can be viewed in your account’s Points history.
Points are non‑transferable as a general rule. They cannot be sold, traded, bartered, or combined with another person’s account.
Exception: If you are unable to log into your account or your registered email is no longer in use, you may request a transfer by emailing support@mova-tech.com with proof of account ownership (e.g., past order details, ID). MOVA may, at its sole reasonable discretion, approve a transfer after reasonable verification.
If approved, Points from your old account will be transferred to your new account, and the old account’s Points will be cleared. Transfers are processed within a reasonable time.
7. Withdrawal from the Program
Participation is voluntary. You may withdraw at any time by:
• Deleting your account; or
• Contacting us at support@mova-tech.com to request removal from the Program.
Withdrawal from the Program will not affect any rights or obligations accrued prior to the withdrawal date, including but not limited to pending transactions, returns, refunds, or Points adjustments.
Upon withdrawal, any unredeemed Points will be forfeited and cannot be redeemed, except where prohibited by applicable law.
Withdrawal does not entitle users to any cash compensation for unused Points.
Where required by applicable law, MOVA will honor outstanding Points balances or provide alternative remedies to the extent legally required.
The following rules apply when you return a product purchased on our website:
|
Scenario |
Effect on Points |
|
You earned Points from that order (including bonus Points) |
Those Points will be deducted from your account. |
|
You used Points to pay (partially or fully) for that order |
The Points you redeemed will be returned to your account. |
|
You earned Points that were already redeemed for a coupon/product and cannot be reversed |
MOVA may, where permitted by law, adjust your refund amount to reflect the value of those Points (currently $1 per 100 Points. |
9. Points Adjustment and Negative Balance
If your account has a negative Points balance after a return, cancellation, or any adjustment (for example, because you used Points that were later reversed), MOVA may take one or more of the following actions, to the extent permitted by applicable law:
• Points earned will be automatically applied to offset and reduce the negative balance;
• Temporarily suspend your ability to redeem Points until the negative balance is corrected;
• Deduct or offset the negative balance from any future refunds, store credits, or other amounts owed to you;
• Cancel any pending orders or redemptions that rely on improperly obtained Points;
• Suspend your MOVA account and, in cases involving abuse of the Program or other material violations of these Terms, permanently close your account.
Any offset or deduction relating to a negative Points balance will be calculated based on the value of the applicable Points at the time they were redeemed, as reflected in MOVA’s records.
Any repayment or deduction described above will be applied only where permitted under applicable law and subject to any mandatory consumer protection requirements.
MOVA will apply corrective actions in a reasonable and proportionate manner, taking into account the nature and severity of the adjustment or misuse.
10. Account Security and Prohibited Conduct
You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.
You agree to provide accurate, current and complete information and to update it promptly.
Prohibited conduct includes, but is not limited to:
• Creating multiple accounts to earn extra Points;
• Using bots, scripts, or automated methods to generate Points (e.g., fake shares, fake reviews);
• Abusing the referral or birthday systems;
• Attempting to sell or exchange Points for money outside the Program;
• Any fraudulent, abusive or manipulative behaviour that undermines the integrity of the Program.
If we detect or reasonably suspect any violation of these Terms, we may, at our reasonable discretion, and without prior notice or liability to you:
• Cancel or revoke Points already earned;
• Suspend or terminate your participation in the Program;
• Close your account and prohibit future registration.
Exploitation of processing delays or system errors is prohibited.
If we determine that you intentionally canceled an order (or returned a product) before the associated Points were deducted, and then used those same Points for a redemption or purchase, such conduct will be considered abuse of the Program and a material breach of these Terms.
MOVA may reasonably determine, based on system records, transaction history, and audit data, whether an activity constitutes abuse, manipulation, or improper use of Points.
In addition to the remedies above, MOVA reserves the right to treat the improperly redeemed Points as amounts recoverable from you to the extent permitted by law, and to refuse future service.
Any recovery or adjustment actions taken by MOVA will be limited to the extent permitted by applicable law and will not affect your statutory consumer rights.
We collect and process your personal data (such as name, email, purchase history, and birthday) to administer the Program, award Points, provide Program benefits and communicate Program updates. Our data handling practices are described in our [Privacy Policy] and are subject to applicable privacy and data protection laws.
By participating in the Program, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
12. Amendments and Termination
MOVA reserves the right to modify, suspend, or terminate the Program (or any part of these Terms) at any time, subject to applicable law. Any changes will become effective as of the “Last Updated” date stated in the revised Terms. Where required by applicable law, we will provide reasonable advance notice, including by email, through your account, or by posting a notice on our website.
Your continued participation in the Program after the effective date of the changes constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.
Upon termination of the Program by MOVA, any unredeemed Points may be cancelled or forfeited, unless prohibited by law.
Termination or modification of the Program does not create any entitlement to compensation for unused Points unless required by law.
Points are promotional rewards only, have no cash value, and do not constitute property or currency, except where required by applicable law. Participation in the Program does not create any vested right to future Program benefits or Rewards.
MOVA’s records, including system logs, transaction data, and account history, shall serve as the primary evidence for determining Points balances, accrual, redemption, and any adjustments, except in cases of manifest error.
MOVA reserves the right, to the extent permitted by applicable law, to audit, adjust, suspend, or revoke Points in cases of error, fraud, abuse, or system malfunction. Any such actions shall be carried out based on MOVA’s system records and in a reasonable, proportionate, and good faith manner, in compliance with applicable law.
If you have any questions about these Terms or the MOVA Points Program, please contact us:
📧 Email: support@mova-tech.com
🌐 Website: [https://ca.mova.tech/]