Bulk discounts are applied directly to the current listed price. The final discount tier is determined by your total order quantity, ensuring you receive the best value for volume purchases.

For orders of 10–50 units, you can place your order directly on our Bulk Order page. For larger orders exceeding 50 units, please contact na.official.site@mova-tech.com to discuss an extended volume discount. Our team will respond within 12 business hours (excluding weekends and holidays).

Yes, all bulk orders are backed by our 30-Day Price Protection policy. Since bulk discounts are already applied to promotional pricing, we will refund the difference if the price drops within 30 days of your purchase.

To cancel an order, please contact our customer support team. Once approved, you will receive a confirmation email and a refund to your original payment method.If cancellation is not immediately possible, your order may already be in transit. In this case, we recommend tracking the shipment and contacting the carrier directly to request delivery interception.If interception is unsuccessful, please accept the delivery and contact us to initiate a return. Our returns warehouse will process the receipt in sequence, and your refund will be promptly issued once the return is confirmed by our service provider.

For group purchase orders where a discount was applied to the entire order, if a customer returns only part of the purchased items, the refund for each returned product will be calculated as follows:Refund Amount per Product = Actual Amount Paid − Discount DeductionThe discount deduction is applied proportionally based on the original discount percentage (e.g., 5% off sale price) that was applied to the full order. The actual amount paid refers to the portion of the total payment that corresponds to the returned item(s) after the original discount allocation.

If you need to change your shipping address, please contact us as soon as possible. We will make every effort to assist, though changes may not be feasible if the order has already been dispatched.Please note that address changes may lead to delivery delays. MOVA is not liable for delays resulting from such modifications. And please note that delivery issues may occur if the provided shipping address is inaccurate. While we strive to assist, we cannot guarantee delivery to incorrect addresses.

To start a return or exchange, please contact our support team with clear photos of the product and your delivery note. We recommend inspecting your items within 48 hours of receipt. For prompt assistance, email support@mova-tech.com.

A tracking number is typically provided within 2–5 business days after your order is placed. If you do not receive it, please email support@mova-tech.com. If you have a tracking number but your package has not arrived, please contact the local carrier (FedEx or UPS) for further delivery support.

You can choose to generate an invoice automatically upon completing your order. The invoicing process is fully automated for your convenience. Should you encounter any issues, please contact support@mova-tech.com for assistance.

No, bulk orders are shipped as a single shipment to one designated address. We currently do not support splitting shipments to multiple addresses for bulk purchases.

Yes. For “Buy X, Get Y Free” promotions, each eligible product unit within a group order qualifies for the specified gift, provided it meets the promotion terms.For example, if the promotion offers “Buy 1 P10 PU, Get 1 Free Gift,” then each P10 PU purchased in a group order will receive one gift. Purchasing 10 units of P10 PU would result in 10 gifts.