MOVA Limited Warranty Policy

Last Updated:2026.08.05

At MOVA, we are committed to engineering high-performance products that simplify your life. If your product does not work as expected, we will address it in accordance with this Limited Warranty.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY PROVINCE OR TERRITORY.
OTHER THAN AS PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY DOES NOT EXCLUDE, LIMIT OR SUSPEND ANY RIGHTS OR REMEDIES YOU MAY HAVE UNDER APPLICABLE FEDERAL, PROVINCIAL, OR TERRITORIAL CONSUMER PROTECTION LAWS. FOR A FULL UNDERSTANDING OF YOUR LEGAL RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR PROVINCE OR TERRITORY. IF YOU RESIDE IN QUEBEC, YOUR RIGHTS ARE ALSO GOVERNED BY THAT PROVINCE’S CONSUMER PROTECTION LEGISLATION.

  1. Warranty Coverage Overview

MOVA warrants that each product will be free from defects in materials and workmanship during the applicable warranty period set forth below in the Product-Specific Warranty Table (the “Warranty Period”), commencing on the later of (i) the date of purchase or (ii) the date the product is delivered to the original end-user purchaser, provided that the product is used under normal household conditions and maintained in accordance with the applicable User Manual. If a valid proof of purchase or delivery cannot be provided, the Warranty Period will commence ninety (90) days after the date indicated on the product nameplate.
This Limited Warranty applies only to products purchased from MOVA Official Canadian Sales Channels or an authorized MOVA Canadian reseller or retailer, unless otherwise prohibited by applicable law.
For purposes of this Limited Warranty, "MOVA Official Canadian Sales Channels" means the website located at https://ca.mova.tech and other sales channels operated by MOVA for sales to customers in Canada.
This Limited Warranty is valid only within Canada. Warranty service, including repair, replacement, or any other remedy available under this Limited Warranty, is provided only within Canada. This Limited Warranty does not provide international or worldwide warranty coverage.
This Limited Warranty applies only to the original end-user purchaser and is non-transferable, unless otherwise required by applicable law.

Product-Specific Warranty Table

Category
Main Unit/Motor
Battery Pack
Consumable Parts*
Robotic Lawn Mower
3 Years
2 Years
N/A
Robotic Pool Cleaner
2 Years
1 Year
90 Days
Robot Vacuum
3 Years
1 Year
N/A
Wet and Dry Vacuum
3 Years
1 Year
N/A
Cordless Stick Vacuum
3 Years
1 Year
N/A
Electric Toothbrush
1 Year
1 Year
N/A
Hair Dryer
3 Years
1 Year
N/A
Kitchen Appliances Series
3 Years
1 Year
N/A
Pet Care Series
1 Year
1 Year
N/A
Garden Tools
6 Years
3 Years
100 Days
*Consumable parts are limited to items designed to be replaced during normal use, including but not limited to: Filters, Brushes, Mop Pads, Mower Blades, Pool Filter Canisters, Grooming Combs, and Toothbrush Heads, trimmer blades, grass catcher bags, mulching plugs, trimmer heads, chains, guide bars, blower nozzles. Coverage for consumable parts, where expressly provided in the Product-Specific Warranty Table above, is limited to defects in materials or workmanship under normal use conditions.

  1. Category-Specific Coverage and Exclusions

The examples below are provided for illustrative purposes only and do not limit the warranty coverage otherwise available under this Limited Warranty.

A. Robotic Outdoor Solutions (Lawn Mowers & Pool Cleaners)

Examples of Covered Items include: The internal drive motors, navigation sensors, and main PCB (circuit board). For Pool Cleaners, this includes the water-tight integrity of the motor-block.
Specific Exclusions:
  • Damage caused by freezing temperatures or improper winter storage.
  • Chemical damage to pool cleaner seals due to unbalanced pool water chemistry.
  • Blades, tracks, and scrubbing brushes (unless defective upon receipt).
  • Damage to perimeter wires (Mowers) caused by external landscaping tools.

B. Floor Care (Robot, Wet/Dry, & Stick Vacuums)

Examples of Covered Items include: The vacuum motor, electronic components, and the motorized floor nozzle.
Specific Exclusions:
  • Blockages—please refer to the User Manual for instructions on clearing obstructions.
  • Use of the vacuum on construction debris (drywall, ash, sawdust).
  • Water damage to the motor in models not specifically designated as "Wet and Dry."
  • Gradual reduction in battery runtime over time (which is normal for all rechargeable batteries).

C. Personal Care & Beauty (Hair Dryers & Toothbrushes)

Examples of Covered Items include: Heating elements and fans (Hair Dryers); Vibrating motors and charging bases (Toothbrushes).
Specific Exclusions:
  • Cracked casings or broken components due to drops.
  • Damage caused by use with voltage converters or incorrect power supplies.
  • Build-up of hair or debris in hair dryer filters due to lack of cleaning.

D. Pet Care Series

Examples of Covered Items include: Suction motor and electronic grooming tools.
Specific Exclusions:
  • Damage caused by pets biting or chewing on the power cord or hose.
  • Clogged filters due to improper maintenance during heavy shedding seasons.

  1. General Exclusions & Limitations

To the maximum extent permitted by applicable law, this Limited Warranty does not apply to, and MOVA shall not be responsible for, any defects, damage, malfunctions or failures resulting from:
  • Commercial or Non-Household Use: Use of products in commercial, professional, industrial, or rental environments, unless otherwise expressly agreed or required by applicable law.
  • Improper Use or Non-Compliance with Instructions: Misuse, abuse, negligence, improper handling, improper storage, or use not in accordance with the product’s intended purpose, MOVA’s instructions, User Manual, or other provided documentation, including use outside intended operating conditions or in unsuitable environments.
  • Use in Improper or Abnormal Environments: Use in environments with excessive dust, sand, debris, corrosive substances, hazardous materials, or other abnormal operating conditions not consistent with household use.
  • Unauthorized Modification or Tampering: Any alteration, modification, disassembly, or tampering with the product not expressly authorized by MOVA.
  • Normal Wear and Tear: Ordinary wear, deterioration or cosmetic aging of parts or components resulting from normal use over time, including wear-and-tear parts and consumable components without defects in materials or workmanship, and the normal deterioration of battery capacity or runtime due to age, charging cycles, or use.
  • Unauthorized Repairs or Services: Damage or malfunction to the extent caused by repairs, service, installation, modification, or disassembly performed by any person or service provider not authorized by MOVA. Repairs or services performed by unauthorized service providers are undertaken solely at the customer’s own discretion and expense. Such repairs or services do not extend, renew, toll, or otherwise modify the original Warranty Period.
  • Cosmetic Damage: Scratches, dents, discoloration, or other cosmetic issues that do not materially affect the functional performance of the product and are not caused by a defect in materials or workmanship.
  • External Causes: Damage caused by external factors or events beyond MOVA’s reasonable control, including but not limited to accident, abuse, acts of God, fire, liquid exposure, floods, storms, freezing temperatures, natural disasters, and power surges.

  1. How to Obtain Service

All warranty claims are subject to verification of warranty eligibility, the reported defect, and compliance with the terms of this Limited Warranty.
To initiate a warranty claim under this Limited Warranty, please follow the steps below:
  • Locate Your Serial Number: The product serial number may be found on the product packaging or the bottom of the product.
  • Provide Proof of Purchase: Please have your order confirmation, sales receipt, invoice, delivery confirmation, or other valid proof of purchase available.
  • Contact Us: Submit your warranty claim by contacting us via support@mova-tech.com or +1 (888) 308-6159  (Mon. to Sun. 9:00–18:00 EDT).
Claim Review and Verification:
Upon receiving your request, our customer support team may guide you through reasonable remote troubleshooting, diagnostic, or other verification procedures to identify and potentially resolve the issue. MOVA may require photographs, videos, or other information reasonably necessary to evaluate a warranty claim.
You may also be required to provide additional information reasonably requested by MOVA to verify warranty eligibility or evaluate the warranty claim. Failure to provide such information, or submission of fraudulent, altered, or materially inconsistent information, may result in denial of warranty coverage, to the maximum extent permitted by applicable law.
If the issue cannot be resolved remotely, MOVA may request that the product be returned for further inspection, testing, or evaluation. If, following such inspection, MOVA reasonably determines that the issue is covered under this Limited Warranty, MOVA will provide the applicable remedy in accordance with Section 5 (Remedies).

Return and Shipping Instructions:

Where MOVA requests that a product be returned for inspection or evaluation, MOVA may, at its reasonable discretion:

  • Provide a prepaid shipping label;
  • Reimburse reasonable shipping costs; or
  • Provide instructions for returning the product to MOVA or an authorized service provider or repair center.
The customer may be responsible for properly packaging and returning the product in accordance with MOVA’s instructions. Failure to follow applicable return instructions may result in delays in processing the warranty claim or providing warranty service.
If, upon inspection, MOVA reasonably determines that the claimed defect is not covered by this Limited Warranty, MOVA reserves the right to return the product without repair or decline warranty service, subject to applicable law.

  1. Remedies

If a defect covered by this Limited Warranty arises during the applicable Warranty Period, MOVA may, subject to applicable law and at its reasonable discretion:
  • Repair the product using new, refurbished, or functionally equivalent parts;
  • Replace the product with a new or refurbished product of equal or greater value and comparable functionality; or
  • Refund the original purchase price actually paid for the product, less any applicable discounts, rebates, or credits applied at the time of purchase.
For approved warranty claims, MOVA will cover reasonable shipping costs where required by law or where MOVA determines that such coverage is appropriate.
Any repaired or replacement product provided under this Limited Warranty will be covered for the remainder of the original Warranty Period. The original Warranty Period for the product will not restart or otherwise be extended due to any repair or replacement service. Any repaired or replacement part provided under this Limited Warranty will be covered for the remainder of the original Warranty Period or ninety (90) days from the date of repair or replacement, whichever is longer.
Any product, part, or component replaced by MOVA under this Limited Warranty becomes the property of MOVA upon replacement, to the extent permitted by applicable law.

  1. Paid Repair Services

For products determined not to be covered under this Limited Warranty, including products damaged due to misuse, accidental damage, or other excluded causes, MOVA may offer paid repair or replacement services at MOVA's reasonable discretion, subject to product availability, parts availability, technical feasibility, product eligibility, and customer approval. MOVA may decline such services where product eligibility cannot be reasonably verified. Customers may be responsible for applicable inspection fees, repair costs, replacement parts, and shipping charges.

  1. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY MOVA WITH RESPECT TO DEFECTS COVERED BY THIS LIMITED WARRANTY.

EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOVA DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ANY IMPLIED WARRANTY OR CONDITION CANNOT BE DISCLAIMED OR LIMITED UNDER APPLICABLE LAW, IT SHALL APPLY FOR THE PERIOD AND TO THE EXTENT REQUIRED BY SUCH LAW.

  1. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOVA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO THE PRODUCT OR THIS LIMITED WARRANTY, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS, PROPERTY DAMAGE, BUSINESS INTERRUPTION, OR OTHER ECONOMIC LOSS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MOVA’S TOTAL LIABILITY UNDER THIS LIMITED WARRANTY, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EXCEED THE ORIGINAL PURCHASE PRICE ACTUALLY PAID FOR THE PRODUCT.
SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

  1. General Provisions

Before returning a product for service, customers are responsible for removing or backing up any personal data, custom settings, decorative items, or non-original accessories attached to the product. MOVA is not responsible for loss or damage to such items.
Customers are responsible for proper packaging of returned products. MOVA is not liable for damage caused by inadequate or improper packaging during return shipment.
Repair or replacement timelines are estimates only and may vary depending on product condition, logistics, and parts availability. MOVA does not guarantee specific turnaround times for service completion.
MOVA may update or modify this Limited Warranty from time to time. Any such changes will apply only to products purchased on or after the effective date of the revised Limited Warranty and will not affect products purchased prior to such date.
If any provision of this Limited Warranty is determined to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
This Limited Warranty supplements the applicable MOVA Terms & Conditions. To the extent of any conflict between this Limited Warranty and the applicable MOVA Terms & Conditions with respect to warranty coverage, warranty exclusions, or warranty remedies, this Limited Warranty will control. In all other respects, the applicable MOVA Terms & Conditions remain in effect.


Warranty FAQs

Q: If my product is replaced, does the warranty restart?
A: No. Any repaired or replaced product will continue to be covered for the remainder of the original warranty period and will not restart or extend a new warranty term, except where otherwise required by applicable law.
Q: What happens if my product is out of warranty?
A: Out-of-warranty service may be available for a fee. MOVA may offer repair services or replacement parts for purchase, at MOVA's reasonable discretion, subject to product availability and service feasibility. Please contact our support team for further assistance.

Q: Do I need proof of purchase?

A: A valid proof of purchase is strongly recommended to verify warranty eligibility and the applicable Warranty Period. If valid proof of purchase or delivery confirmation is not available, MOVA may determine warranty eligibility based on other information reasonably available, including the product serial number and product records. In such cases, the Warranty Period may be calculated in accordance with this Limited Warranty. Products for which eligibility cannot be reasonably verified may be treated as out-of-warranty, unless otherwise required by applicable law.

Q: Can I transfer my warranty?

A: No. This Limited Warranty is non-transferable and applies only to the original end-user purchaser, to the maximum extent permitted by applicable law.

Q: How long does repair take?

A: Repair times are estimates only and typically range from 7–14 business days after the product is received and evaluated. Actual turnaround time may vary depending on product condition, diagnostic results, and parts availability. MOVA does not guarantee specific completion times.

Q: Will I receive a new or refurbished product?

A: Replacement units may be new or certified refurbished units, at MOVA’s discretion. All refurbished units are tested to meet applicable functional and quality standards prior to replacement.

Q: Is the battery covered?

A: Yes. Battery packs are covered under the Limited Warranty for the period specified in the Product-Specific Warranty Table.
Battery performance naturally degrades over time through normal use, and such normal capacity reduction is not considered a defect in materials or workmanship.
Q: Will my data or settings be saved during repair?
A: No guarantee is made regarding data retention. Products may be reset to factory settings during service, and all stored data, maps, or custom settings may be erased. Customers are responsible for backing up any important information before sending the product for service.
Q: Will a replacement be shipped before I return my product?
A: No. Unless otherwise determined by MOVA in its discretion, replacement products will not be shipped until the original product has been received and evaluated.

MOVA Limited Warranty Policy